Refund policy

Returns & Exchanges

Every piece is made to order. That means once it's printed, it exists specifically for you — which is good for waste, and something to keep in mind before you order.

If we got it wrong

If your order arrives defective, damaged, or isn't what you ordered, we'll fix it. Email pow@onpowderdays.com with your order number and a clear photo of the issue within 30 days of delivery. We'll send a replacement at no charge. You don't need to ship anything back.

If you got it wrong

If you ordered the wrong size or changed your mind, we can't accept a return or issue an exchange. This isn't a policy designed to make your life harder — it's the reality of how made-to-order fulfillment works. The item was printed for your order and can't go back into inventory. Before you order, use the size chart. It's there for a reason.

The window

All claims — defects, wrong items, anything — must be submitted within 30 days of your delivery date. After that, we can't process a replacement.

How to reach us

Email pow@onpowderdays.com. Include your order number and a photo if you're reporting a problem with your item. We'll respond and sort it out.